Customer Success Manager

FYUL•Capon Bridge, WV

4d•€2,400•Hybrid

About The Position

As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential. If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us.

Requirements

Outstanding communication skills
Ambition to succeed
Desire to learn
Excellent English skills
Strategic thinking and problem-solving skills
Great organizational and time management skills
Passion for technology and sales
Ability to work in a dynamic and fast-paced environment
Ability to work in a team

Responsibilities

Working with high-profile B2B customers globally, with a primary focus on accounts in the US
Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities
Focusing on upselling and cross-selling to close additional business and increase the wallet share
Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms
Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts
Collaborating with other departments to facilitate the fulfillment of customer needs
Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations

Benefits

Monthly compensation of 2,800 euros gross upon achieving the set goals, which consists of a base salary of 2,400 euros gross and a variable compensation (if the set goals are exceeded, the total compensation can be significantly higher)
A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done
An opportunity to work remotely or in a modern and welcoming office in Riga
Private health insurance
2 extra paid days off to focus on your mental or physical well-being
1 extra paid day off to celebrate a Birthday or any other celebration of your choice
Access to mentorship, internal meetups, and hackathons, both on-site and online
Free and healthy lunch if you work from the Riga office
Design and order your own merch using our platforms with an employee discount
Exciting team-building events and parties you’ll never forget!