Customer Success Manager

Reveleer

23d•$100,000 - $110,000•Remote

About The Position

About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence. We are seeking a Customer Success Manager with a passion for customer experience. You will manage new and existing relationships, align Reveleer output to client goals/strategy, and ensure timely delivery of mission-critical work for Reveleer’s Prospective Risk solution. You will become a vital member of the Customer Success team, carry the voice of the customer, and influence the Reveleer's continued success and future.

Requirements

Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred
At least 5 years of experience in consulting, project management, or customer management for a technology solution
Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements
Demonstrated leadership capabilities and high performance in previous positions
Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges
Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms.
Healthcare experience required, preferably with a provider, payer, or intermediary organization
Ability to work autonomously but seek assistance proactively
Strong oral and written communication skills, comfortable presenting to internal and external stakeholders
Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions

Responsibilities

Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.