Customer Success Manager

BusRight•Boston, MA

5d•Remote

About The Position

BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health.

Requirements

2–4 years of experience in a customer-facing role such as customer success, account management, or SaaS implementation
Proven track record of managing a portfolio and driving retention
Strong communication and relationship-building skills
Comfort and availability to travel up to 15% of the time

Nice To Haves

K–12 or public sector experience preferred

Responsibilities

Own a portfolio of district relationships and be responsible for driving adoption and engagement, ensuring BusRight is used consistently and meaningfully across district operations.
Lead onboarding and training experiences that drive lasting behavior change, not just initial setup.
Manage your book of business with an eye toward revenue retention, leading renewal conversations and flagging expansion opportunities.
Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship.
Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins.