Customer Success Manager (m/f/x)

Eye Security

1d • Remote

About The Position

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

Requirements

• At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
• Communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
• Highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
• Customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.

Nice To Haves

• Tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

Responsibilities

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
• Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
• Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
• Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

Benefits

• A meaningful mission: protect organizations across Europe from real-world cyber threats.
• A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
• Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
• Full ownership of a strategic function in a high-growth cybersecurity scale-up.
• Weekly lunches (NL) and Thursday socials to stay connected.
• A generous time-off policy, including wellbeing and volunteering days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed