Customer Success Manager

Stibo Systems • Atlanta, GA

2d • Hybrid

About The Position

Help global enterprises unlock the full value of their data. Build trusted relationships. Drive long-term customer success. As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. Customer Success will be at the heart of that journey, says Mogens Iversen, VP Global Customer Success. The Role and Your Main Tasks As a Customer Success Manager, you'll own a portfolio of enterprise customers and serve as their trusted advisor throughout their lifecycle with Stibo Systems. Your focus is to maximize customer value by driving adoption, strengthening executive relationships, and helping customers achieve measurable business outcomes.

Requirements

• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing role within a SaaS or enterprise software environment.
• A strong consultative mindset with the ability to translate customer goals into clear success plans and outcomes.
• Excellent communication and presentation skills, including experience engaging senior stakeholders.
• Strong project and stakeholder management skills across a portfolio of enterprise customers.
• Curiosity and analytical thinking—you’re motivated to understand the “why” behind customer behavior and turn insights into action.

Nice To Haves

• You are customer-obsessed and thrive in a cross-functional, international environment.
• You build trusted relationships with senior stakeholders and take pride in helping customers achieve meaningful business outcomes.

Responsibilities

• Build trusted relationships with enterprise customers and serve as their strategic advisor throughout the customer lifecycle.
• Drive product adoption and help customers achieve measurable business value from our AI-powered SaaS platform.
• Monitor customer health and customer satisfaction, engagement, and success metrics, proactively identifying opportunities and mitigating risks.
• Working closely with Sales, Professional Services, Product, and Support, you'll ensure customers realize the full potential of our AI-powered SaaS platform while identifying opportunities for long-term growth.
• Champion the voice of the customer by sharing insights, influencing improvements, and helping turn customers into long-term advocates.

Benefits

• Hybrid work model
• MindFUL and MindFuel” days, which are global days off, learning days, volunteer days
• Worldwide career opportunities
• Multicultural teams
• Access to learning platforms like Udemy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed