Customer Success Manager (Mountain West)

Transfr

1d • Hybrid

About The Position

Transfr is dedicated to creating pathways to career success through immersive VR career exploration and training simulations. These experiences empower learners and job seekers to find suitable jobs, build necessary skills, and improve their quality of life. Studies show Transfr's VR experiences deliver better learning gains and are highly engaging. The company aims to build bridges between schools, workplaces, and governments to enhance training and job placement. The Customer Success Manager (CSM) is responsible for managing a portfolio of customers to drive product adoption, utilization, and renewal readiness. This role focuses on building strong customer relationships, proactively managing account health, and ensuring customers realize ongoing value from the product. The CSM partners closely with internal teams to deliver a consistent and positive customer experience. The expected territory for this role is AZ, CO, UT, NV, and candidates must be based in this region.

Requirements

• Minimum 3 years of Customer Success Manager
• Experience with onboarding customers
• Strong written and verbal communication skills
• Ability to build strong relationships with customers
• Ability to travel a few times a quarterly to partners
• Experience with supporting and presenting QBRs

Responsibilities

• Manage a book of business, supporting customers through onboarding, adoption, and ongoing utilization of the product.
• Monitor customer health signals and proactively address risks by engaging customers, coordinating resources, and escalating issues as needed.
• Conduct regular customer check-ins, value reviews, and renewal preparation conversations to ensure alignment and renewal readiness.
• Partner cross-functionally with teams such as Account Management, Support, Product, Sales, and Programs to resolve customer issues and advocate for customer needs.
• Maintain accurate account documentation, notes, and action plans to ensure visibility and consistency across the customer lifecycle.

Benefits

• commission
• stock options
• 401(k)
• paid vacation and sick time
• health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed