Customer Success Manager (West Region)

Flexential•Portland, OR

1d•$58,000 - $63,000•Hybrid

About The Position

This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey. This is an exciting opportunity to join a leading provider of secure and flexible data center solutions that was recently named a top workplace! Key Responsibilities and Essential Job Functions Duties include working in our ticketing system to respond to customer requests, working with service provisioning and data center customer support, and escalating concerns.

Requirements

2-3 years Customer Service Experience in a high transactional role
Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.

Nice To Haves

Salesforce.com experience
Contract and Commercial negotiation experience
1 year Customer Success experience

Responsibilities

Build and maintain customer relationships in an IT organization post sale
Onboarding of new customers including platform training
Create and execute customer engagement plans
Collaborate with the Sales team for the success of the customer and identifying growth opportunities
Responsible for maintaining revenue by executing Net Retention Action plans
Perform other duties as required and assigned