Customer Success Manager (Northeast)

McGraw Hill LLC.

3d • $65,000 - $85,000 • Remote

About The Position

Build the Future
When was the last time you experienced the impact of your work? Our Customer Success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives and experience first-hand the difference your hard work makes.
How can you make an impact?
As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.
This is a remote position requiring up to 50% of travel. Ideal candidates should reside in the Eastern time zone preferably within the Northeast region. Candidates must be located within the United States and eligible to work for any employer.

Requirements

• Bachelor’s degree required (master’s preferred) with at least 5 years of sales and/or account management experience
• Proven experience managing complex, high-level customer success relationships
• Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities
• Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders
• Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments
• Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed

Responsibilities

• Lead and coordinate territory calls, aligning internal account teams, tracking implementation, and using data to drive retention and growth
• Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts
• Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action
• Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion
• Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities
• Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level