Partner Success Manager (Northeast)

TheGuarantors • New York, NY

9h • $75,000 - $85,000 • Hybrid

About The Position

We’re looking for a new Partner Success Manager to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients!

Requirements

• You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
• You have strong networking skills and able to connect with clients at events and on-site
• You have 3+ years in a training or account management role
• You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
• You are based in NYC and familiar with NYC multifamily real estate

Nice To Haves

• Experience with Hubspot or other CRM
• 3+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage

Responsibilities

• Service and support existing and newly contracted clients with a focus on mature, high-stakes NYC operators
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
• Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Facilitate the closing of deals by checking in with leasing offices
• Partner with Account Executives and Account Managers to strategize on accounts
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process, and pricing changes and monitor impact
• Maintain accurate, timely records of all activity in HubSpot
• Hold site visits with partner buildings in your vicinity
• Help with local in person events
• Work from our NYC office 1-2 days a week

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed