Customer Success Manager
Cyvl•Boston, MA
•$130,000 - $155,000•Hybrid
About The Position
CYVL is seeking a seasoned Customer Success Manager to join their team. This role involves owning the full customer lifecycle from onboarding through renewal, building strong customer relationships, and ensuring customers achieve measurable outcomes with CYVL's Physical AI platform. The ideal candidate will thrive in a fast-moving startup environment, contribute to establishing CS processes, and leverage AI tools to enhance efficiency and customer engagement. This position plays a direct role in shaping customer success strategies and driving customer advocacy.
Requirements
- 4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships
- Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles
- Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities
- Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment
- AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments
- Exceptional communicator, equally effective in writing, on a call, or in the room
Nice To Haves
- Experience working with local governments, municipalities, or public sector organizations of varying sizes
- Familiarity with infrastructure, field operations, or GIS-adjacent technology
Responsibilities
- Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact
- Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals
- Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
- Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business
- Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events
Benefits
- Comprehensive health, dental, and vision coverage
- 401(k) with immediate vesting
- Generous PTO, paid parental leave, and flexible work options
- Annual professional development stipend
- Team events, referral bonuses, and a collaborative, growth-focused culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
