US - Customer Success Manager
About The Position
At Paul Gough Media, we are a growth engine for private healthcare clinics globally, founded by Paul Gough. We assist thousands of clinics in building predictable patient-generating systems through marketing, sales, and technology, operating from offices in the UK and Orlando. This Customer Success Manager role is a hands-on, client-facing position focused on ensuring clients effectively use the systems built for them and achieve results. You will take ownership of clients post-onboarding, becoming responsible for their ongoing success within our proprietary CRM system, PhysioFunnels. This involves driving usage, improving engagement, solving problems, and helping clients implement necessary strategies for growth. This role is ideal for individuals who enjoy direct client interaction, problem-solving, and seeing the tangible impact of their work.
Requirements
- Takes ownership, you don’t wait to be told what to do
- Is proactive, you spot problems before they become issues
- Communicates clearly and confidently with clients
- Is comfortable with technology and learning new systems quickly
- Enjoys solving problems and helping people succeed
- Can manage multiple clients without losing attention to detail
Nice To Haves
- Experience in customer success, onboarding, account management, or a client-facing role is a plus.
Responsibilities
- Own the client journey post onboarding: Take full responsibility for clients after they complete onboarding, ensuring they stay engaged, active, and progressing.
- Drive usage & implementation: Work directly inside PhysioFunnels to support clients, building, troubleshooting, and helping implement what’s needed to get results.
- Keep clients moving: Proactively check in, guide next steps, and ensure clients don’t stall or drift after onboarding.
- Solve problems quickly: Identify when clients are stuck or not seeing results, and step in with clear actions to move them forward.
- Deliver a high-quality client experience: Build strong relationships, communicate clearly, and ensure every interaction reinforces the value of our service.
- Work with internal teams: Collaborate with Account Managers, Ads Specialists, and Ops to ensure clients are supported end-to-end.
Benefits
- Opportunities for development and progression within the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
