Customer Success Manager (US)

Imbox Protection • Chicago, IL

9d • Onsite

About The Position

At IMBOX Protection, we are looking for a Customer Success Manager to lead customer engagement and field execution across North America. You will work closely with retail partners, store leadership, and internal stakeholders to ensure the successful adoption and growth of the IMBOX program across multiple retail banners. As Customer Success Manager, you will be the primary partner to Store Managers and District Managers across your territory, helping retailers maximize the value of the IMBOX program while delivering an exceptional customer experience.

Requirements

• Minimum 3 years of retail management experience required
• Proven track record of building strong relationships and influencing stakeholders at multiple levels
• Strong communication, interpersonal, and written skills required.
• Strong ability to build and maintain relationships with Store Managers, District Managers, and internal stakeholders.
• Ability to translate CRM insights and store-level performance data into actionable, revenue-driving strategies
• Proven capability in identifying growth opportunities and driving customer loyalty.
• Experience presenting to small and large groups of people, including internal and external collaborators.

Nice To Haves

• High school graduate with 1 to 2 years of college preferred

Responsibilities

• Visit stores frequently (50-75% time on the road, with overnight stays required) to train staff, resolve issues, ensure alignment, and drive operational excellence
• Act as the on-the-ground trainer and brand ambassador for IMBOX, coaching store teams on how to present, promote, and execute the IMBOX experience in the IMBOX brand voice.
• Monitor store performance, track KPIs, and develop action plans to improve results
• Maintain accurate CRM records, visit reports, and follow-up actions
• Regularly communicate with the in-house service team to support high-level performance, issue resolution, and customer retention.
• Support store-level campaigns, promotions, pilots, and new initiatives

Benefits

• 20 vacation days annually
• 11 U.S. federal holidays
• 401(k): 100% match up to 6% of salary
• Health Insurance: 80% employer-paid / 20% employee contribution
• Laptop and mobile phone provided
• Access to LifeTime Gym at Chicago River North

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED