Customer Success Manager
Mannelly Recruitment•San Francisco, CA
•Onsite
About The Position
Join a fast-growing real estate marketplace startup based in northern California, delivering innovative solutions for landlords and homeowners nationwide. Responsibilities include leading onboarding calls, owning the customer experience during initial lease-ups, coordinating with vendors and teams for seamless launches, managing high-volume communications including escalations, identifying process improvements, and overseeing offshore support. Competitive compensation package.
Requirements
- 2+ years in customer success, marketplace operations, consulting, or finance
- Experience thriving in high-volume, call-heavy, customer-facing environments
- Strong academic or early career track record with proven high performance
- High ownership mindset with end-to-end accountability for key relationships
Nice To Haves
- Background in consulting or finance highly preferred
Responsibilities
- Leading onboarding calls
- Owning the customer experience during initial lease-ups
- Coordinating with vendors and teams for seamless launches
- Managing high-volume communications including escalations
- Identifying process improvements
- Overseeing offshore support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
