Customer Success Manager PA/VA/MD

UVeye•Richmond, VA

2d•Onsite

About The Position

UVeye is seeking a Customer Success Manager to build strategic, value-driven partnerships with clients in Pennsylvania, Virginia, and Maryland. The role serves as a trusted advisor to dealership leaders and frontline teams, helping them use the UVeye platform effectively, improve operational efficiency, and achieve measurable return on investment. The position involves regular on-site work at dealerships and approximately 50% travel. The Customer Success Manager trains customers, supports integration of UVeye into existing processes, analyzes account and performance data, and identifies opportunities to improve adoption and grow client portfolios. The role requires managing multiple customer relationships and projects while developing long-term professional partnerships and helping customers realize value from UVeye’s solutions.

Requirements

At least 3 years of experience in Customer Success, Account Management, or a similar role in Automotive SaaS.
At least 3 years of experience working within a dealership, with firsthand exposure to daily fixed and variable operations.
Proven experience managing multiple accounts and projects.
Ability to build rapport from initial conversations and throughout the client lifecycle.
Strong customer focus.
Ability to work in a fast-paced and changing environment.
Strong organization and prioritization skills, with attention to detail.
Commercial savvy.
Technical aptitude, including general knowledge of software, dashboards, analytics, and CRM platforms.
Ability to perform regular on-site work in dealership environments and travel approximately 50%.

Nice To Haves

General understanding of the automotive space.

Responsibilities

Train and educate customers on effective use of UVeye and integration of the system into their current processes.
Help customers achieve return on investment and value by consulting on their businesses and use of UVeye.
Build strong client relationships and develop customer advocates for UVeye.
Identify customers’ business goals, pain points, and opportunities for UVeye to deliver additional value.
Analyze account statistics, engagement, and performance metrics, and use them to educate clients and drive performance.
Manage multiple client relationships simultaneously.
Identify and manage opportunities to grow client portfolios with additional solutions and tools based on business needs.