Customer Success Manager PA/VA/MD

UVeye • Philadelphia, PA

2d

About The Position

UVeye is seeking a Customer Success Manager to build strategic, value-driven partnerships with automotive dealership clients in Pennsylvania, Virginia, and Maryland. The role serves as a trusted advisor to dealership leaders and frontline teams, helping customers use the UVeye platform effectively and achieve efficiency, adoption, and return on investment. The manager will train customers, understand their business goals, identify opportunities to improve results, and develop long-lasting professional relationships. The position involves regular on-site work at dealerships and approximately 50% travel.

Requirements

• At least 3 years of experience in Customer Success, Account Management, or a similar role in automotive SaaS.
• At least 3 years of experience working within a dealership, with firsthand exposure to daily fixed and variable operations.
• Proven experience managing multiple accounts and projects.
• Ability to build rapport from initial conversations and throughout the client lifecycle.
• Strong customer focus.
• Ability to work in a fast-paced, changing environment.
• Strong organization and prioritization skills, with close attention to detail.
• Commercial savvy.
• Technical aptitude, including general knowledge of software, dashboards, analytics, and CRM platforms.

Nice To Haves

• General understanding of the automotive industry.

Responsibilities

• Train and educate customers on using UVeye and integrating the system into their current processes.
• Deliver measurable return on investment and value by consulting with customers on their businesses and use of UVeye.
• Build strong client relationships and establish UVeye champions.
• Proactively identify customer business goals, pain points, and opportunities for UVeye to deliver additional value.
• Analyze account statistics, engagement, and performance metrics, and use them to educate customers and drive performance.
• Manage multiple client relationships simultaneously.
• Identify and manage opportunities to grow client portfolios organically by offering additional solutions and tools based on business needs.

Benefits

• Competitive medical, dental, and vision coverage.
• Company 401(k) match.
• 20 PTO days.
• Company-paid holidays.
• Career growth opportunities as the company scales across the United States.
• Eligibility for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed