Customer Success Manager

Valsoft Corporation

13d • CA$50,000 - CA$75,000 • Remote

About The Position

Marea is looking for a Customer Success Manager to own the customer experience after implementation. This is an opportunity to become the trusted partner for healthcare practices using Marea, ensuring they are onboarded successfully, supported effectively, and consistently achieving value from the platform. You will play a key role in customer retention, product feedback, and building scalable customer success processes as the company grows.

Requirements

• 2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing role
• Experience working in a SaaS or technology company
• Hands-on experience using CRM platforms and customer-facing software tools
• Experience supporting customers in the healthcare, dental, wellness, medical, or practice-based industry
• Strong written and verbal communication skills with the ability to explain technology to non-technical users
• Highly organized and comfortable managing multiple customer relationships simultaneously
• Self-directed, proactive, and comfortable working in a fast-paced, growing environment
• Strong sense of ownership and accountability for customer outcomes

Nice To Haves

• Startup or small-company experience
• Experience creating processes, documentation, or standard operating procedures
• French and/or Spanish language skills
• Based in Montreal
• Ability to support customers across Eastern and Pacific time zones

Responsibilities

• Lead onboarding for new healthcare practices from implementation through successful adoption
• Deliver training sessions and guide users on how to get the most value from Marea
• Set expectations, answer questions, and ensure customers feel confident using the platform
• Monitor customer engagement and proactively support practices that may need additional assistance
• Serve as the primary point of contact for customer questions, issues, and requests
• Build trusted relationships with practice owners, managers, and staff
• Troubleshoot issues and coordinate with internal teams to ensure timely resolution
• Maintain clear documentation of customer interactions, feedback, and support activities
• Create scalable onboarding and support resources, including guides, templates, and workflows
• Identify customer trends, challenges, and opportunities for improvement
• Share customer feedback and product insights with internal teams
• Help improve customer retention, satisfaction, and long-term adoption of the platform

Benefits

• Make a direct impact on customer success at a growing healthcare technology company
• Work closely with founders, product teams, and key stakeholders
• Help shape customer success processes and best practices as the business scales
• Take ownership of a highly visible role with meaningful influence on customer experience and retention

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed