Customer Success Manager - (Healthcare, ROI Services)

Provider1st

6d • $100,000 - $110,000

About The Position

Provider1st is a fast-growing company that simplifies the release of information (ROI) process for healthcare providers through compliant, efficient, patient-first services. The Strategic Customer Success Manager will own a portfolio of healthcare provider clients and oversee their customer lifecycle, with equal emphasis on onboarding, implementation, and ongoing customer success. Reporting to the Head of Customer Success, this role will help clients realize value quickly, adopt Provider1st’s services effectively, and grow their relationship with the company over time.

Requirements

• At least 5 years of relevant experience, including at least 2 years focused on strategic customer-facing work.
• Ability to understand customers’ goals and strategies and provide consultative solutions.
• Ability to manage and influence through persuasion, negotiation, and consensus building.
• Entrepreneurial, self-sufficient, and self-driven approach.
• Comfort making decisions under uncertainty.
• Thoroughness, attention to detail, and a bias toward action.
• Strong customer empathy and a focus on revenue expansion and growth.
• Analytical and process-oriented mindset.
• Strong understanding of value drivers in recurring-revenue business models.
• Robust project management and client management skills.
• Enthusiastic and creative approach, with the ability to inspire others.
• Excellent communication and presentation skills, with a commitment to maintaining strong internal and external relationships.
• Passion for building a business that transforms the healthcare industry.

Nice To Haves

• Experience with sales and post-sales.

Responsibilities

• Own the end-to-end customer lifecycle, including onboarding, implementation, and ongoing customer success.
• Support onboarding and implementation for new clients, ensuring smooth transitions, timely go-lives, and strong early adoption.
• Serve as the primary point of contact and build trusted relationships with client stakeholders.
• Drive customer engagement, satisfaction, and retention across the client portfolio.
• Partner with Sales, Operations, and Support to deliver a seamless customer experience.
• Manage client escalations from start to finish, coordinating resolution with internal teams and keeping customers informed.
• Provide consultative guidance by understanding client workflows and aligning solutions with client goals.
• Identify growth and expansion opportunities through increased service adoption.
• Monitor customer performance, proactively address risks, and maintain high renewal rates.
• Contribute to processes and best practices as the Customer Success function scales.

Benefits

• Annual performance-based bonus.
• Opportunity to make a meaningful impact on the business and its customers.
• Collaborative, mission-driven culture with growth and career development opportunities.
• Remote-friendly work environment.
• Comprehensive medical, dental, vision, and life insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed