Customer Success Manager

Tonkean

47d • $145,000 - $165,000

About The Position

We are seeking a seasoned and empathetic Customer Success Manager to join Tonkean and help shape the future of our CS function. In this role, you will work directly with high-revenue enterprise customers across a wide range of industries to ensure adoption, retention, and expansion. You’ll be responsible for building deep relationships with executive stakeholders, guiding them through the customer lifecycle, and ensuring they realize measurable business outcomes from Tonkean.

This role is ideal for an experienced Customer Success professional who thrives in high-growth environments, is strategic in approach, and is passionate about customer value. You’ll influence the evolution of Tonkean’s success model, partner cross-functionally with sales and product, and serve as a trusted advisor to our most strategic accounts.

Requirements

• 5+ years in Customer Success or equivalent customer-facing role within enterprise SaaS
• Proven ability to develop strategies, translate them into initiatives, and drive measurable outcomes
• Deep sense of empathy and curiosity in working with customers to solve complex problems
• Strong executive presence with excellent communication and interpersonal skills
• Technical aptitude and ability to engage productively with product and engineering teams
• Comfort working in fast-paced, high-growth environments with ambiguity and change
• Self-motivated, outcome-driven, and passionate about creating an excellent customer experience
• Bachelor’s Degree required

Responsibilities

• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact
• Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization
• Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts
• Partner with Sales to support renewals, upsells, and expansion opportunities
• Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers
• Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean
• Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization
• Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI

Benefits

• Competitive compensation & equity package
• Virtual social events, and annual company offsite
• 401k, Medical, dental, and vision insurance
• Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level