Customer Success Manager (East Coast)

CloudBees • Denver, CO

3d • Hybrid

About The Position

CloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence to ship software better, faster, and safer. Writing code is no longer the bottleneck. Governing what reaches production and validating its impact is. As enterprises adopt agentic coding, software is created faster than most teams can review, secure, and validate. Without consistent governance, organizations risk shipping code they cannot explain, audit, or trust. CloudBees addresses this challenge without asking teams to replace the tools they already use. Across every toolchain a customer runs, CloudBees makes each change, human or AI, visible, auditable, and accountable before it reaches production. CloudBees Unify is the product behind this: a governance layer, with context and control-plane capabilities, that enforces consistent policy and evidence across every tool, team, and workflow. Founded in 2010, CloudBees is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Capital, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit us at www.cloudbees.com.

Requirements

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting (e.g., Accenture, Wipro, TCS, IBM Global Services model).
• Proven track record of managing enterprise accounts, conducting EBRs, and driving adoption programs.
• High Technical Aptitude: Ability to converse fluently with Engineering Leaders, DevOps Managers, and Enterprise Architects on software delivery challenges without being a hands-on developer.
• Project Management: Strong project management, strategic thinking, and executive presentation skills.
• Organizational Change Management: Driving bottom-up developer adoption strategies to help enterprise teams overcome workflow inertia.
• Customer Advocacy: Converting mature enterprise champions into reference accounts, public case studies, and Customer Advisory Board (CAB) participants.

Nice To Haves

• Understanding of modern SDLC, DevOps culture, CI/CD, and enterprise cloud deployments.
• Experience working alongside Professional Services and Technical Support teams to deliver complex customer outcomes.

Responsibilities

• Drive Business Outcomes: Partner with key stakeholders to define technical success, build actionable adoption roadmaps, and track customer progress toward clear ROI.
• Executive Engagement: Lead Executive Business Reviews (EBRs) and operational syncs to align CloudBees capabilities with customer business priorities.
• Relationship Mapping: Cultivate strong relationships with Executive Sponsors and key Champions; actively identify and develop new champions across departments.
• Account Governance: Maintain account success plans, monitor overall health metrics, and mobilize internal resources to resolve risks proactively.
• Identify Opportunities: Deeply understand customer workflows to uncover unaddressed needs, expansion pathways, and professional services opportunities.
• Partner with Sales: Collaborate closely with Account Executives to flag growth potential and technical risks—handing off commercial execution, pricing, and contract negotiations to the AE.
• Resource Orchestration: Serve as the primary point of alignment, pulling in Professional Services for complex implementations, Support for technical troubleshooting, or Field CTOs for deep architectural guidance.
• Domain Fluency: Maintain a solid, working acumen/expertise around DevOps, CI/CD, cloud technologies, and modern development practices (e.g., AI/agentic coding) to speak intelligently with engineering leaders without answering hands-on code/configuration queries.

Benefits

• Health coverage from day one.
• Medical, dental and vision options.
• HSA contributions.
• Competitive 401(k) company match, offering both pre-tax and Roth options.
• BEE-Flexible PTO policy (unlimited vacation, sick time, and personal days).
• 11 paid U.S. holidays.
• 2 dedicated Bee-Giving Days to volunteer.
• Fully funded Life and AD&D, Short Term Disability and Long Term Disability protection.
• Employee Assistance Program.
• Company-sponsored Headspace account.
• Dedicated Care Concierge service.
• Monthly stipend for work-from-home setup.
• Variable MBO Compensation plan.
• Stock options.
• Variable bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed