Enterprise Customer Success Manager - East

Sigma Computing•Boston, MA

7h•$132,000 - $165,000•Onsite

About The Position

Sigma Computing is seeking an Enterprise Customer Success Manager with a deep understanding of analytics and business intelligence. The role focuses on ensuring customers maximize the value they derive from Sigma’s platform and improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. It involves managing high-value enterprise accounts, guiding customers in their use of analytics and business intelligence, and helping them achieve actionable insights and business goals. The Customer Success Manager will develop customer success plans, identify opportunities to expand accounts and reduce churn, and represent customer needs to Sigma’s product team. The role also includes designing and delivering training, webinars, and workshops to increase customer knowledge, adoption, and engagement. The position is eligible for variable pay based on goal achievement, stock options, and a comprehensive benefits package. The role has a 25% travel expectation unless otherwise stated. Sigma describes its offices in San Francisco, New York City, London, and Sydney as in-office work environments.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
Strong analytical skills and a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with the ability to build trust and drive engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.

Nice To Haves

Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
ETL experience.
Experience implementing production business intelligence solutions.
Startup experience.

Responsibilities

Build and maintain relationships with decision-makers and influencers, focusing on high-value customer accounts.
Use analytics and business intelligence expertise to guide customers in optimizing their use of Sigma Computing’s platform and gaining actionable insights.
Develop and implement strategies to maximize Net Dollar Retention, including identifying upselling and cross-selling opportunities and proactively reducing churn.
Represent customer needs to the product team by advocating for features, enhancements, and integrations that support satisfaction and retention.
Collaborate with customers to develop and execute success plans aligned with their business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.