Customer Success Manager, US DOD

Dataminr•Arlington, VA

5d•Hybrid

About The Position

Dataminr is seeking a self-motivated and self-directed Customer Success Manager to build and maintain customer relationships, understand customer needs, and advocate on customers’ behalf. As an expert on Dataminr’s First Alert product, the CSM will understand customer strategic objectives and help customers achieve success. The role calls for knowledge of trends and events affecting US national security, government, cybersecurity, publicly available information, and big data, and the ability to translate these into actionable customer insights. The CSM will drive First Alert adoption, renewals, and usage across customer accounts, develop account-growth strategies, and develop leads for Direct API and Connectors for the DoD Sales Team. The role is based in the Washington, DC area and reports to Dataminr’s Arlington, Virginia office. It is hybrid, with two days per week in the office unless traveling, and includes approximately 25% travel for ongoing training and client engagements. Dataminr’s AI-powered platform detects emerging events and risks using text, images, video, audio, and sensor data across more than 150 languages. The company describes its AI capabilities as including ReGenAI, which regenerates real-time Live Event Briefs as events unfold, and Intel Agents, which autonomously generate context about real-time events, threats, and risks. The annual on-target earnings for the position are $90,450–$133,313, consisting of base salary and target annual commission. The role is also eligible for company equity. Actual OTE depends on factors including location, skills, and relevant experience.

Requirements

Ability to obtain a Secret clearance at a minimum.
Bachelor’s degree or equivalent relevant experience in a related field, and 5–8 years of customer success or account management experience; alternatively, experience implementing and leading military accounts, programs, or operations supporting senior military leaders.
Specific experience supporting the public sector, including the US Department of Defense.
Knowledge of or experience with publicly available information and real-time alerting needs of public-sector organizations, including military, law enforcement, or emergency management.
Outstanding oral and written communication skills, including the ability to present complex concepts to technical and non-technical software/SaaS customers or senior military leaders and decision makers.
High accountability and ability to work independently across multiple competing projects and deadlines.

Responsibilities

Expand the scope and scale of First Alert adoption and drive successful customer outcomes across an assigned portfolio, supporting retention, renewals, and customer satisfaction.
Design and implement scalable programs that integrate First Alert into customer workflows and align with enterprise-level objectives.
Develop and maintain account relationships through capability briefings, product demonstrations, training, playbook execution, and regular check-ins.
Serve as a First Alert platform expert and ensure customer engagements support organizational goals and outcomes beyond basic platform functionality.
Collect customer feedback and communicate product-development recommendations to engineering and product teams.
Use data-driven metrics and reporting to identify risks and opportunities affecting retention and growth.
Develop a strategy for account growth and develop Direct API and Connectors leads for the DoD Sales Team.