Customer Success Manager, US DOD
About The Position
The Customer Success Manager will manage relationships with Dataminr First Alert customers in the US Department of Defense and related public-sector organizations. The role drives product adoption, usage, renewals, customer satisfaction, and account growth while helping customers connect First Alert capabilities to their strategic objectives and workflows. The manager will also develop leads for Direct API and Connectors for the DoD Sales Team. This is a hybrid, DC-based role reporting to Dataminr’s Arlington, Virginia office. Employees are expected to work in the office two days per week unless traveling. The role requires approximately 25% travel for ongoing training and client engagements. Candidates must be able to obtain at least a Secret clearance. Dataminr describes its platform as an AI-powered intelligence platform that analyzes public data, including text, images, video, audio, and sensor data in more than 150 languages, to identify emerging events, risks, and threats. The role focuses on the First Alert product and its application to public-sector customers.
Requirements
- Ability to obtain a Secret clearance at a minimum.
- Bachelor’s degree or equivalent relevant experience in a related field, and 5–8 years of customer success/account management experience; alternatively, experience implementing and leading military accounts, programs, or operations supporting senior military leaders.
- Specific experience supporting the public sector, including but not limited to the US Department of Defense.
- Knowledge of or experience with publicly available information and real-time alerting needs of public-sector organizations, including military, law enforcement, or emergency management.
- Strong oral and written communication skills, including the ability to present complex concepts to technical and non-technical audiences in the Software/SaaS space or to senior military leaders and decision makers.
- High accountability and ability to execute independently across multiple competing projects and deadlines.
Responsibilities
- Expand First Alert adoption and drive successful customer outcomes across an assigned portfolio, ensuring retention, renewals, and customer satisfaction.
- Design and implement scalable programs that integrate First Alert into customer workflows and align with enterprise-level objectives.
- Develop and maintain account relationships through capability briefings, product demonstrations, training, playbooks, and regular check-ins.
- Serve as a First Alert platform expert and ensure customer engagements support organizational goals and outcomes beyond basic platform features and functionality.
- Collect customer feedback and communicate recommendations for product development to engineering and product teams.
- Use data-driven metrics and reporting to identify and manage risks and opportunities affecting retention and growth.
- Develop leads for Direct API and Connectors for the DoD Sales Team.
Benefits
- Company equity eligibility.
- Flexible work arrangements.
- Generous paid time off and sick leave.
- Employee resource group network.
- Manager development programming.
- Professional development funds.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
