Customer Success Manager
About The Position
The Customer Success Manager oversees enterprise-level service activities, drives solution adoption, and maximizes customer value. Acting as the strategic link between clients and internal services teams, the role partners with stakeholders up to the executive level to support long-term customer satisfaction and growth. The position involves leading customer relationships, aligning client business goals with the product roadmap, developing strategic success plans, resolving escalations, and collaborating with Sales, Services, and Product Management to identify expansion opportunities.
Requirements
- At least 3 years in customer-facing roles such as consulting, account management, or customer success, including handling executive-level escalations.
- At least 1 year of project management experience with enterprise HCM, Payroll, or Financial systems.
- Proven experience in a complex SaaS or enterprise software environment.
- Strong stakeholder management, presentation, and webinar hosting skills.
- Professional fluency in both German and English.
- Willingness to travel up to 15%.
Responsibilities
- Lead customer relationships as a trusted advisor at operational and executive levels.
- Align client business goals with the product roadmap to drive adoption and maximize platform value.
- Develop strategic customer success plans covering key metrics, risk mitigation, and actionable recommendations.
- Prioritize and resolve critical escalations and client concerns.
- Collaborate with Sales, Services, and Product Management to identify expansion opportunities.
Benefits
- High-impact work with enterprise clients on strategic business initiatives.
- Collaborative, supportive, and international team culture.
- Opportunities for continuous learning, skill development, and career growth.
- Modern, flexible working arrangements with significant day-to-day autonomy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
