Customer Success Manager, QNX
About The Position
QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in delivering safe and secure operating systems, hypervisors, middleware, solutions, and development tools, along with support and services delivered by trusted embedded software experts. With a focus on reducing hardware dependency and increasing efficiency, QNX empowers organizations to unlock new possibilities in areas like high-performance computing at the edge, standards-based virtualization technologies, and cloud enablement. QNX® technology has been deployed in the world’s most critical embedded systems, including more than 275 million vehicles on the road today. QNX® software is trusted across industries including automotive, medical devices, industrial controls, robotics, commercial vehicles, rail, and aerospace and defense. We are looking for an experienced Customer Success Manager to join our global sales organization and play a critical role in creating exceptional customer experiences throughout the entire customer lifecycle. In this highly visible, customer-facing role, you will partner closely with Regional Sales Managers, customers, distributors, and cross-functional teams to support revenue growth, customer retention, and operational excellence. From managing new business opportunities and supporting deal closure to overseeing renewals, licensing, royalties, and customer success initiatives, you will serve as a trusted advisor and strategic partner to both internal stakeholders and external customers. If you thrive in a fast-paced environment, enjoy building meaningful customer relationships, and are passionate about delivering outstanding service while driving business results, we'd love to hear from you.
Requirements
- Experience in a Customer Success, Account Management, Inside Sales, Sales Operations, Customer Service, or related customer-facing role.
- Experience supporting complex customer accounts within a technology, software, SaaS, or B2B environment.
- Strong customer relationship management and customer retention experience.
- Experience managing customer escalations and driving issue resolution.
- Proven ability to manage multiple priorities, deadlines, and stakeholder relationships simultaneously.
- Strong analytical, organizational, and problem-solving skills.
- Exceptional verbal and written communication skills.
- Experience working with CRM platforms such as Salesforce and reporting tools such as Tableau.
Nice To Haves
- Bachelor's degree in Business, Marketing, Commerce, or a related discipline.
- Experience managing high-value enterprise customer accounts.
- Knowledge of customer success methodologies, retention strategies, and account growth frameworks.
- Experience performing forecasting, pipeline management, renewals management, and revenue reporting.
- Experience supporting software licensing, subscription management, or royalty-based business models.
- Multilingual capabilities are considered an asset.
- Professional certifications related to Customer Success, Account Management, Salesforce, or customer experience management.
Responsibilities
- Partner with Regional Sales Managers to provide end-to-end support across the sales lifecycle, from opportunity development through post-sales engagement.
- Build and maintain strong relationships with customers, distributors, and procurement stakeholders to ensure a seamless customer experience.
- Act as a trusted advisor and primary operational contact for assigned accounts, proactively addressing inquiries, challenges, and escalation issues.
- Support customer retention efforts by managing renewals, identifying expansion opportunities, and driving customer satisfaction initiatives.
- Participate in customer meetings, discovery sessions, business reviews, and account growth discussions.
- Prepare quotes, pricing proposals, contracts, evaluations, and commercial documentation that support new and existing business opportunities.
- Collaborate with Sales Managers to maintain accurate sales forecasts, pipeline visibility, and opportunity data within Salesforce.
- Identify and support upsell and cross-sell opportunities across assigned accounts.
- Contribute to strategic sales initiatives and global transformation projects as a subject matter expert.
- Assist with customer-facing events, trade shows, technology days, and marketing activities as required.
- Coordinate order processing and fulfillment activities to ensure timely delivery of software licenses and customer entitlements.
- Oversee royalty reporting and compliance activities, ensuring adherence to contractual licensing and distribution agreements.
- Monitor services utilization, royalty submissions, and payment tracking across assigned accounts.
- Liaise with Finance to support customer account setup, invoicing, payment inquiries, and order management activities.
- Support customers with licensing, professional services activation, and entitlement-related requests.
- Serve as the Salesforce CRM lead for assigned sales teams, ensuring account data accuracy and operational integrity.
- Manage account creation, contact maintenance, opportunity administration, and reporting activities within Salesforce.
- Support CRM testing, product launches, pricing updates, and process improvements.
- Produce sales, renewal, royalty, and operational reports that enable informed business decisions.
- Train and mentor new Customer Success team members on processes, systems, and best practices.
Benefits
- Coverage for medical, dental, vision, life, disability insurance
- Retirement plan
- Employee share purchase program
- Paid-time-off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
