Customer Success Manager

Prophetic Technologies Inc • Portland, OR

2d • Hybrid

About The Position

Prophetic Software is seeking a Senior Customer Success Manager to manage post-sale relationships for enterprise and mid-market accounts. This role involves being a strategic partner to customers, driving adoption, ensuring they realize value from the platform, and growing their partnership with Prophetic Software. It's a high-impact position on a small, fast-moving team where the individual will help shape customer success strategies rather than just follow a playbook. Prophetic Software is a rapidly scaling company in the real estate technology sector, using AI to help clients find, analyze, and act on land opportunities. The company is the market leader and is experiencing high demand.

Requirements

• 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company
• Experience owning a book of business and supporting renewal processes
• Comfortable leading QBRs and building relationships with day-to-day stakeholders
• Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work
• Exceptional written and verbal communication; you can explain complex concepts simply
• Ability to manage 15–25 accounts simultaneously with strong organizational skills
• Ability to travel up to 25% to customer sites, QBRs, and events
• Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

• Experience in [relevant industry, e.g., AI / ML software, healthcare tech, fintech]
• Familiarity with tools like HubSpot, Slack, or Notion
• Experience at a startup or scale-up; comfort with ambiguity and building from scratch

Responsibilities

• Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion
• Build deep relationships with champions, economic buyers, and executive stakeholders
• Drive product adoption by creating success plans tied to each customer’s business objectives
• Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI
• Monitor health scores, usage signals, and risk indicators; proactively intervene before churn
• Identify and close expansion opportunities in partnership with Account Executives
• Serve as the voice of the customer internally — surface product feedback, escalate blockers, and influence the roadmap
• Contribute to building out CS playbooks, onboarding templates, and team processes

Benefits

• 100% medical, dental & vision insurance coverage for you
• 30% coverage for dependents
• Competitive salary
• Meaningful early-stage equity
• Unlimited PTO
• Hybrid/Remote stipend
• In-office perks: snacks, drinks, coffee, ping-pong table, and more — plus cuddles from Olive, our in-office Doberman!
• Budget for intra-office travel
• 2–3 annual team meetups in person

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed