Customer Success Manager - North America (m/f/x)

UP42 GmbH•Remote, CO

13d•Hybrid

About The Position

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group. We look forward to welcoming a Customer Success Manager to our team to ensure long term customer retention by building loyalty, understanding customer needs, helping them realize value and achieve their goals. The key to success in this role is empathy, proactive attitude and willingness to go the extra mile for your customers. Your contributions will directly impact our growth and help drive customer value.

Requirements

A background in geospatial or similar field, with proficiency in using GIS/remote sensing software and tools for visualizing, inspecting and troubleshooting geospatial data.
Working knowledge of customer success processes.
A proven track record of effectively managing your own book of business.
Effective communication skills with the ability to convey technical concepts and details to both technical and non-technical audiences with a sense of empathy.
A combination of technical expertise and problem solving skills to proactively identify issues and find optimal solutions in a time-sensitive manner.
Experience with or a working understanding of APIs.
Exceptional organizational skills, attention to detail and the ability to manage and prioritize multiple tasks and projects.
Excellent written and verbal communication skills in English is a must, knowledge of any other languages is a plus.

Nice To Haves

You are passionate about customer success
Experience driving and implementing customer success best practices in a current or prior roles
Ability to prototype simple automations — reporting pipelines, API calls, data transformations — using AI coding tools

Responsibilities

Cultivate long lasting business relationships and manage customer portfolios
Own customer orders from request to delivery, coordinating complex multi-sensor tasking operations across data providers and internal teams.
Develop and execute customer success plans.
Take ownership of customer engagement including kick-offs, onboarding, trainings, status reviews and health checks.
Collaborate with the sales team to Identify growth opportunities, support renewals, and minimize churn.
Ensure excellent end-to-end customer experience.
Drive and execute internal projects to implement customer success best practices and improve internal processes.