Associate Customer Success Manager - North America

Filigran

3d • Remote

About The Position

Filigran is seeking an Associate Customer Success Manager to join their Customer Success Team. This remote role, based in the United States, will focus on ensuring customer satisfaction and success throughout their journey with Filigran. The Associate CSM will collaborate with support, engineering, and product teams to align technical delivery with business goals and act as a trusted advisor to customers in the Americas.

Requirements

• 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech OR experience in cyber threat intelligence or all source intelligence with cyber experience
• Based in the United States or Canada with experience supporting national and regional customers
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) under the guidance of a Sr. CSM
• Excellent communication skills
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics or willingness to learn under the guidance of a Sr. CSM.
• Familiarity with the cybersecurity sector, including threat intelligence as well as each step of the intelligence cycle
• Fluency in French and English

Responsibilities

• Continuously expand knowledge of the CSM role, including each step of the customer lifecycle
• Willingness to learn and become proficient in OpenCTI and OpenAEV
• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the Americas
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Benefits

• Competitive pay + equity
• Remote-first, flexible, and balanced
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed