Customer Success Manager (Enterprise SaaS)
About The Position
We’re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption, and help customers realize measurable value from our SaaS solutions. The ideal candidate has experience managing customer relationships in a SaaS environment and a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. Understanding restaurant operations—including front-of-house and back-of-house workflows, labor efficiency, transaction management, and guest experience—will help you connect with customers, understand their challenges, and demonstrate how our solutions can make a meaningful impact on their business. In this role, you will proactively drive engagement, identify opportunities to expand product utilization, and partner cross-functionally to resolve issues and improve the customer experience.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- Restaurant or hospitality experience; QSR experience is a plus.
- Proven experience managing enterprise-level SaaS accounts.
- Strong background in SaaS environments, ideally at companies with $25M+ ARR.
- Demonstrated ability to lead QBRs and drive customer engagement strategies.
- Excellent communication skills.
- Highly organized with exceptional attention to detail.
- Proactive, with a strong sense of ownership and urgency.
- Collaborative team player who thrives in fast-paced, remote environments.
Nice To Haves
- QSR experience.
- Experience in SaaS companies with $25M+ ARR.
Responsibilities
- Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction.
- Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders.
- Partner cross-functionally with Product, Sales, and Support teams, including US-based colleagues.
- Identify opportunities for account growth, expansion, and increased product adoption.
- Act as the voice of the customer and advocate for improvements with internal teams.
- Deliver a high standard of service with strong attention to detail and follow-through.
- Contribute to relationships with assigned clients by increasing adoption and ensuring retention and satisfaction.
Benefits
- Flexible working arrangements.
- Career growth opportunities and exposure to international clients.
- Supportive, respectful, and high-performing team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
