Customer Success Manager

Taara•Sunnyvale, CA

39d•$125,000 - $140,000•Hybrid

About The Position

At Taara, we succeed when our customers succeed. We are looking for a proactive, organized, and empathetic Customer Success Manager to serve as a primary relationship manager for our existing customers. This is a role for a self-starter who excels in a dynamic environment, building processes from the ground up to support groundbreaking technology. You will be the bridge between our customers and our product, helping us to better understand our customers and their needs. You’ll be an internal champion for our customers, delivering crisp insights about our strengths, friction points, and opportunities for improvement.

Requirements

Experience: At least 2 years of experience in Customer Success, Account Management, or a high-touch client-facing role.
Communication Mastery: You communicate clearly and can engage with diverse stakeholders. You can explain complex ideas simply and are just as comfortable giving a presentation as you are making a phone call or writing a concise email.
Organizational Prowess: You can juggle multiple priorities without dropping the ball and are diligent in documenting and tracking your work.
Empathy: You are an excellent listener and genuinely care about helping others, and you can navigate difficult conversations with grace and professionalism.
Ability to work in the Sunnyvale office at least 3 days per week.

Nice To Haves

Familiarity with and experience in the telecommunications industry
Experience with CRM tools, such as Salesforce or ServiceNow

Responsibilities

Relationship Management: Act as the dedicated point of contact for a portfolio of global customers in the internet connectivity and telecom space, fostering deep trust and ensuring high levels of satisfaction.
Strategic Advocacy: Understand customer needs & business goals and provide tailored recommendations to help them maximize the value of our products.
Customer Satisfaction and Retention: Monitor account health, identify potential churn risks, and increase visibility into the customer experience.
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to relay customer feedback that drive operational improvements & help to shape the product roadmap.
Process Development & Navigating Ambiguity: Build new customer engagement best practices from the ground up and help to develop scalable frameworks that align with our growth.