Customer Success Manager

Obligo • New York, NY

1d • $90,000 - $100,000 • Onsite

About The Position

We are seeking a Customer Success Manager to build successful partnerships with property management companies nationwide. Reporting to the VP of Revenue & Operations, you will be responsible for managing a portfolio of customer accounts, helping customers achieve their business goals, and turning satisfied customers into long-term advocates of Obligo. In this role, you will own customer relationships throughout the lifecycle—from onboarding through adoption, and growth. You'll work closely with Sales, Product, R&D, Data, and Marketing to deliver an outstanding customer experience while serving as a trusted advisor to your customers.

Requirements

• 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management.
• Experience managing customer relationships across onboarding, adoption, renewal, and expansion.
• Experience working with complex SaaS platforms.
• Bachelor's degree in Business, Marketing, Engineering, or a related field preferred.
• Strong relationship-building, communication, organization, and problem-solving skills.
• Ability to understand customer technology stacks and work comfortably with CRM and data tools.
• Comfortable working with data and building or modifying basic reports in HubSpot; Tableau or Sigma experience is a plus.
• Willingness to experiment, learn, and thrive in a fast-paced environment.

Nice To Haves

• Prior experience in property technology (PropTech) or property management is a strong plus.

Responsibilities

• Manage a portfolio of customer accounts, building strong relationships that drive customer satisfaction, retention, and growth.
• Own the onboarding process for assigned accounts, ensuring customers are successfully implemented and equipped for long-term success.
• Partner closely with Sales to ensure smooth customer handoffs and maintain alignment on account health, growth opportunities, and customer goals.
• Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption opportunities.
• Track product configurations and feature rollouts within assigned customer segments to ensure customers are leveraging the appropriate product capabilities.
• Proactively identify opportunities to improve customer adoption, engagement, and overall success.
• Act as the voice of the customer by sharing insights and feedback with Product, R&D, Data, Sales, and Marketing.
• Contribute to customer success stories, case studies, and referrals.

Benefits

• Stock options
• Multiple Health, Dental, and Vision plans that begin on day one
• Remote office expense reimbursement
• Generous PTO and holiday schedule
• Commuter benefits
• Life insurance
• Quarterly team kickoffs and other team outings
• Amazing offices in NYC and Tel Aviv
• A chance to work with incredible teammates who are bright, creative, talented, and passionate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level