Customer Success Manager, PAR Restaurant
About The Position
The Customer Success Manager helps fast-growing restaurant brands get more value from Punchh and the broader PAR portfolio. Acting as a trusted advisor, the CSM drives product adoption, strengthens customer relationships, identifies growth opportunities, and helps customers scale. The role works across strategy, technology, and customer partnership to create measurable customer impact and contribute to retention, expansion, and long-term success. The position is based in Austin, Texas, with a hybrid schedule requiring two days onsite. PAR welcomes high-performing operators and implementation professionals who have strong business acumen, a bias for action, and a genuine commitment to customer success, even if they do not meet every traditional Customer Success qualification.
Requirements
- Strong relationship-building skills and a customer-first mindset.
- Ability to understand business goals, identify opportunities, and deliver practical solutions.
- Excellent communication skills and confidence influencing stakeholders.
- Strong problem-solving and analytical skills, including the ability to turn data into action.
- Exceptional organization and prioritization skills in a fast-paced environment.
- Curiosity and aptitude for learning new technologies and products.
- A proactive, ownership-oriented approach to driving outcomes.
- Experience collaborating across teams to solve problems and deliver results.
Nice To Haves
- Two to three years of experience in Customer Success, Account Management, or another customer-facing SaaS role.
- Familiarity with Salesforce, Gainsight, Monday.com, or similar platforms.
- Experience in the Quick Service Restaurant (QSR) or restaurant technology sector.
- Experience as a high-performing operator or implementation professional, with strong business acumen, a bias for action, and commitment to customer success.
Responsibilities
- Serve as clients’ go-to champion, driving their success and building strong relationships.
- Host customer check-ins and recommend campaigns to increase sales and engagement.
- Learn the platform, train clients, drive adoption, and track results.
- Understand client goals and provide tailored campaign strategies.
- Lead strategic quarterly business reviews (QBRs) to align on performance and future plans.
- Guide clients through onboarding, adoption, and ongoing support.
- Identify growth opportunities by anticipating client needs and uncovering upsell potential.
- Drive retention and renewals through proactive support and value-driven insights.
- Collaborate with Sales during the pre-sales stage with prospective clients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
