Senior Customer Success Manager, PAR Restaurant
About The Position
As a Senior Customer Success Manager for Point of Sale and Back of House, you will own relationships with some of PAR’s largest and most strategic enterprise restaurant customers. This is a proactive, strategic role focused on understanding customer priorities, building executive relationships, developing account strategies, navigating complex challenges, identifying growth opportunities, and ensuring customers achieve measurable value from their partnership with PAR. You will have meaningful ownership of your portfolio and work closely with Sales, Support, Professional Services, Product, and Engineering. The role is in an evolving environment and calls for someone comfortable taking ownership, solving problems, and navigating ambiguity. The position is remote in New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, or Illinois, and reports to the Director, Enterprise Customer Success.
Requirements
- At least 4 years of experience in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
- A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
- Experience building relationships with executive-level customers and leading meaningful business reviews.
- Ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
- Technical fluency sufficient to discuss restaurant technology, POS, payments, and/or back-office environments; serving as a technical solution architect is not required.
- Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
- Comfort working in an evolving environment where the path forward may not be clearly defined.
Nice To Haves
- Experience in restaurant technology is strongly preferred; relevant retail or hospitality technology backgrounds are also considered.
Responsibilities
- Serve as the strategic partner for a portfolio of large enterprise restaurant customers throughout the customer lifecycle.
- Build account plans based on customer goals, priorities, and blockers, and mobilize the appropriate PAR teams to make progress.
- Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
- Track customer health, adoption, and usage to identify opportunities and address risks before they affect renewals.
- Coordinate partners across Support, Professional Services, Product, and Engineering to navigate complex customer challenges.
- Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
- Own renewal forecasting, account health, and stakeholder mapping.
- Develop expertise in PAR’s POS and back-office solutions and the restaurant operations they support.
- Share customer feedback with PAR to help the broader organization improve.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
