Customer Success Manager

Zeta Global

About The Position

We are seeking a results‑driven Client Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth. This role is ideal for someone who excels in client relationships, and who is ready to take on responsibility influencing campaign performance, client retention, and account expansion. As a CSM, you will own a portfolio of clients and serve as their primary point of contact, providing day to day and strategic support. Your goal is to help them achieve their goals. You will collaborate cross‑functionally with Operations, Analytics, and Product to ensure campaigns launch flawlessly, client performs against key metrics, and the organization is aligned with each client’s attribution model and business objectives. In this role, you will closely monitor campaign performance data, lead status reviews, and proactively identify opportunities that strengthen outcomes. You will also surface and drive upsell and cross-sell opportunities, develop tailored growth ideas for each client’s business, and partner with Client Success Leadership on long‑term expansion strategies.

Requirements

2-3 years of experience in digital advertising, marketing, or client services.
Strong client management and communication skills, with confidence leading data driven conversations.
Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
Comfortable working cross-functionally with technical and non-technical teams.
Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
Experience with campaign management tools, platforms, or reporting systems a plus.
Self-starter with a collaborative attitude, eager to learn and contribute.
Willingness to travel as needed.

Responsibilities

Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed.
Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
Maintain clear documentation of processes, timelines, and deliverables across your accounts.