Customer Success Manager

Beyonk•Austin, TX

32d•$50,000 - $55,000•Remote

About The Position

As a Customer Success Manager, you ’ll own long-term relationships with a portfolio of SMB customers using Beyonk ’s software to run mission-critical parts of their business. This is a commercial role. You ’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You ’ll work closely with business owners who aren ’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value.

Requirements

This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team.
SaaS experience serving SMB customers
Comfort working with non-technical decision-makers
Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries
Experience owning renewals and upsell conversations
Confidence balancing customer advocacy with commercial responsibility
Calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations.

Responsibilities

Own a portfolio of customers post-sale, acting as their main point of contact
Lead onboarding and early adoption, helping customers set up for success
Proactively manage renewals, retention, and upsell opportunities
Translate customer goals into clear recommendations that drive revenue and results
Spend ~25% of your time handling customer support tickets and chats (more initially)
Troubleshoot issues, guide best practice, and feed insights back into the wider team
Run structured check-ins, especially ahead of peak trading periods
Spot risk early and take ownership of resolution