Customer Success Manager

Teikametrics•Boston, MA

20h•$79,000 - $125,000•Remote

About The Position

Teikametrics is seeking an experienced Customer Success Manager to drive customer retention, renewals, and revenue growth across its Strategic Business Segment. The role combines eCommerce and retail media expertise with strategic account management and commercial ownership. The Customer Success Manager builds trusted relationships with enterprise brands, advises executive stakeholders, and translates advertising performance into growth strategies using Teikametrics’ AI-powered technology and managed services. The role requires anticipating customer needs, mitigating risks, identifying expansion opportunities, delivering measurable business outcomes, and balancing customer advocacy with commercial accountability, strategic thinking, and operational discipline.

Requirements

5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.
Proven success managing enterprise accounts, driving renewals and expansion, and mitigating churn.
Strong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.
Experience advising senior stakeholders, leading business reviews, and handling commercial negotiations.
Ability to interpret advertising performance data and translate insights into strategic recommendations.
Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management.
Ability to build trusted, long-term executive partnerships.
Commercial understanding of retention, renewals, expansion, and customer ROI.
Strategic and analytical thinking to turn data into actionable business recommendations.
Executive communication skills, including the ability to influence stakeholders and navigate difficult conversations.
Operational excellence in managing priorities and delivering on commitments.
Ability to leverage AI and automation while taking accountability for customer outcomes.

Responsibilities

Own a portfolio of enterprise accounts as the primary advisor for customer strategy, performance, and growth.
Build trusted relationships with Director, VP, SVP, and C-level stakeholders.
Develop customer success plans and lead strategic business reviews, executive presentations, and growth planning.
Navigate escalations, address performance challenges, and proactively recommend strategies to improve customer outcomes.
Own customer retention, renewals, and expansion opportunities while protecting recurring revenue.
Analyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations.
Partner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges.
Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency.