CUSTOMER SUCCESS MANAGER

Authenticom• US,

2d•$60,000 - $75,000•Remote

About The Position

Authenticom is a leader in secure, vendor‑neutral data movement for the automotive industry—trusted by OEMs, vendors, and over 12,500 dealerships nationwide. We empower our partners with transparency, control, and reliable data delivery through platforms like DealerVault and Record Recharge. We’re seeking a Customer Success Manager who blends strategic account management, revenue ownership, and technical program oversight. This role is perfect for someone who loves building long‑term partnerships, influencing product direction, and driving measurable business outcomes.

Requirements

Associate Degree in Management or Sales required
Minimum 3 years in sales, marketing, account management, or a related professional role
Equivalent combinations of experience and training will be considered
Strong understanding of customer needs and business requirements
Excellent verbal and written communication
Ability to make sound decisions in a fast‑paced environment
Problem-solving and conflict-resolution skills
Ability to manage multiple stakeholders and competing priorities
Ability to maintain confidentiality and handle sensitive information
Must prove eligibility to work in the United States or Canada (no Visa sponsorship)

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Achieve or exceed assigned revenue quotas through effective sales strategies and execution
Identify upsell and cross‑sell opportunities to maximize account growth
Build and maintain strong relationships with key stakeholders, including executive sponsors
Penetrate existing accounts to minimize churn and drive profitable expansion
Serve as the lead liaison between customers and internal teams to ensure deliverables meet SLAs
Oversee onboarding, training, and implementation of new vendor/OEM partnerships and programs
Manage special customer requests, including product enhancements, contract updates, and new solution launches
Monitor product usage trends and proactively engage customers showing signs of decline
Conduct Quarterly Business Reviews (QBRs) to align on goals, performance, and future initiatives
Provide strategic guidance on product enhancements and communicate technical roadmaps
Collaborate cross‑functionally with Sales, Product, Engineering, and Support to elevate customer experience
Track and analyze key account metrics; maintain accurate CRM documentation and client profiles
Ensure all major project deliverables meet quality standards and customer expectations
Stay informed on industry trends, competitive landscape, and product advancements
Travel as needed to pitch, close, and expand business
Attend industry events, trade shows, and networking circuits to strengthen partnerships
Promote cross‑departmental collaboration to improve internal efficiencies
Perform other duties as assigned