Customer Success Manager - Engineering Services & Platforms (ESP)

JPMorgan Chase & Co. • Columbus, OH

3d • $118,750 - $187,500

About The Position

As a Customer Success Manager in Engineering Services & Platforms (ESP), you develop and maintain customer relationships that make product value propositions a reality. You build strong relationships, understand customers’ individual needs and goals, and contribute to the team by helping customers realize value through proactive collaboration, onboarding, and product evolution.

Requirements

• At least 5 years of experience, or equivalent expertise, in customer success roles in product or technology.
• Demonstrated ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills, including the ability to engage and influence stakeholders at all levels.
• Proven ability to learn new technologies and teach them to others.

Nice To Haves

• Experience in a business-to-business (B2B) environment or as a colleague in a customer environment.

Responsibilities

• Drive product adoption, expansion, and retention activities to maintain a healthy customer base.
• Conduct regular, proactive account meetings to share best practices, demonstrate product use cases and functionality, communicate future releases, and gather feedback about how the product and its features affect customers’ business needs.
• Guide customers through onboarding and configure the product according to their requirements, using a deep understanding of product capabilities, new features, and enhancements.
• Track key success metrics and provide data and feedback to the Product team to inform new features and priorities.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed