Customer Success Manager - Rockerbox

DoubleVerify•New York, NY

1d•$54,000 - $101,000

About The Position

DV Rockerbox is seeking a Customer Success Manager to own client relationships and ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, and a proactive drive to help customers get the most from our product. CSMs at DV Rockerbox operate at the intersection of strategy, analytics, and execution. You’ll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement.

Requirements

3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech.
Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals.
Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations.
Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset.
Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum.
Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps.

Nice To Haves

Experience in digital marketing, analytics, or campaign management.
Familiarity with multiple marketing channels and measurement approaches.
Exposure to marketing budgets, attribution, or performance reporting tools.

Responsibilities

Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations.
Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making.
Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps.
Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts.
Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes.
Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations.