Customer Success Manager

Rewst • Tampa, FL

3d • $70,000 - $80,000 • Remote

About The Position

Rewst is a platform designed to help Managed Service Providers (MSPs) streamline and automate processes. The Customer Success Manager drives customer satisfaction, success, and retention by building strong customer relationships, understanding customer needs, and proactively supporting customers throughout their use of the product. The role is based in the United States and aligned with Pacific Time, with remote-work flexibility and occasional opportunities to collaborate in person.

The Customer Success Manager serves as the primary contact for a portfolio of customers, helps customers realize value from Rewst’s products and services, provides training and support, and advocates for customer needs across internal teams. The role also supports expansion and renewal opportunities and contributes to improvements in customer success practices. The successful candidate will complete Rewst Foundations Certification or demonstrate comparable platform knowledge; the requirements also list Cluck U Certification in Rewst Foundation.

Requirements

• At least 3 years of experience in a customer-facing role such as Customer Success, Account Management, Support, or Onboarding in a SaaS or MSP-related environment.
• Bachelor’s degree in business administration, computer science, or a related field; relevant work experience will also be considered.
• Proven customer-facing experience, such as customer success, account management, or consulting, preferably at a technology or SaaS company.
• Cluck U Certification in Rewst Foundation.
• Excellent interpersonal and communication skills, including the ability to build rapport and trust with diverse customer stakeholders.
• Strong problem-solving and critical-thinking skills and the ability to analyze complex situations and develop creative solutions.
• Results-oriented approach focused on customer satisfaction and business goals.
• Technical aptitude and ability to learn and understand complex software applications quickly.
• Self-motivation and proactivity, with the ability to work independently and collaboratively in a fast-paced startup environment.
• Strong organizational and project management skills, including the ability to prioritize and manage multiple customer accounts.
• Passion for technology and desire to stay informed about industry trends and advancements.

Nice To Haves

• Familiarity with customer success platforms, CRM systems, and other relevant tools.

Responsibilities

• Develop and maintain relationships with an assigned portfolio of customers, serving as the primary point of contact for success-related needs.
• Understand customer goals, objectives, and desired outcomes and align them with Rewst products and services to maximize value realization.
• Engage customers through onboarding, regular check-ins, and business reviews to understand challenges and provide solutions.
• Advocate for customers internally and collaborate with sales, product, and support teams to resolve issues and address customer needs.
• Identify expansion opportunities by understanding customer requirements and promoting relevant product offerings.
• Monitor customer health metrics, usage patterns, and feedback to identify improvement areas and address potential risks.
• Provide product training and support so customers can fully use Rewst’s solutions.
• Stay informed about industry trends, best practices, and product features to advise and educate customers on maximizing ROI.
• Collaborate with sales on upselling and renewal activities, sharing insights and recommendations based on customer usage and engagement.
• Contribute to improving customer success strategies, processes, and resources.
• Complete Rewst Foundations Certification or demonstrate comparable knowledge of the Rewst platform.

Benefits

• Competitive compensation package, including equity options and benefits.
• Flexible work arrangements and a supportive work-life balance.
• Collaborative and inclusive culture that values creativity, diversity, and innovation.
• Opportunity to make a significant impact in a fast-growing startup environment.

What This Job Offers

• Job Type: Full-time