Customer Success Manager

Resolver • Toronto, ON

61d • $90 - $100 • Hybrid

About The Position

As a Customer Success Manager, you play a critical role in the growth of Resolver's Security & Investigations solutions. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers' business objectives in mind.
Did we mention you’ll also be part of an amazing team? We have a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters.
About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Requirements

• 2-5 years related sales experience within a SaaS company
• Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
• Passionate about solving business problems with technology
• You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport

Nice To Haves

• Exposure or knowledge within Security & Investigations is a plus!
• Experience with marketing automation tools an asset

Responsibilities

• Sales generation: you’ll up-sell and cross-sell to new and existing customer accounts while meeting customer retention targets.
• Building: you’ll work with Resolverites to reach customer and company goals throughout the sales cycle.
• You’ll encourage real and transparent conversations with customers about their needs and challenges. You’re trying to find a customer-centric solution for key business needs.
• Develop account plans for growth by combining commercial acumen with local relationships.
• You’re great at forming relationships – you will be the point of contact for assigned customers and will ensure they receive requested products and services quickly.
• You’ll collaborate with your colleagues to ensure consistent service and on-board new customers.
• Forecast and track customer account metrics.
• Maintain records of customer transactions – you’re organized!
• Monitor and analyze customer’s usage of our product.

Benefits

• Health and Wellness Benefits: 100% paid by us for health, dental and vision from day one.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed