Customer Success Manager

Apps Associates • United States,

2d • Hybrid

About The Position

At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.

Requirements

• Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
• 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
• Familiarity with CRMs (e.g., Salesforce,), Zoom, Microsoft Team’s
• Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
• Experience driving revenue growth and client retention
• Ability to communicate confidently with clients and stakeholders
• Excellent organizational skills and the ability to manage multiple projects
• Client Success: 3+ years (Required)
• Recurring revenue management: 2+ years (Required)
• B2B / B2C sales: 3+ years (Required)

Responsibilities

• Drive renewals and upsell opportunities. Proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
• Drive B2B sales efforts. Use sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.
• Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
• Provide world-class service. Help refine and scale client engagement strategies to ensure the highest level of service and expertise.

Benefits

• Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.
• Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.
• Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed