Customer Success Manager, Amazon Creator Ad Partnerships

Amazon • Culver City, CA

1d • $72,600 - $131,600 • Onsite

About The Position

The Customer Success Manager (CSM) drives excellence in premium creator advertising by orchestrating successful brand integrations and campaign delivery for Amazon's Creator Ad Partnerships. This role champions advertiser success through expert project management, strategic optimization, and seamless coordination across our portfolio of influential creators and properties. Working closely with Account Executives and cross-functional partners, you ensure campaign success from pre-sale through execution to analysis, while maintaining creator best practices. You serve as the trusted advisor to brands investing in creator-led advertising, leveraging data-driven insights and industry best practices to deliver measurable results. Your position requires both operational excellence and strategic thinking to maintain the premium quality of our creator portfolio while driving results against advertiser KPIs. Through proactive relationship management, analytical rigor, and flawless execution, you help brands effectively connect with audiences through our creators. You combine client service excellence, operational expertise, and strategic insight to ensure advertiser satisfaction, driving retention and advertiser growth in the Creator landscape.

Requirements

• 4+ years of digital advertising and client facing roles experience
• Experience analyzing data and best practices to assess performance drivers
• Experience with annual brand and media planning

Nice To Haves

• Experience executing and project managing custom, multi-platform campaigns with multiple stakeholders.
• Experience working with creators on branded content.

Responsibilities

• Drive end-to-end sales process support for partnered account executives and designated key accounts
• Own the client experience and communication throughout the campaign lifecycle, from pre-sale through execution to post-campaign analysis
• Lead campaign success metrics and optimization strategies to ensure client satisfaction and retention
• Serve as the primary point of contact for client communications and campaign updates, managing multiple complex workstreams simultaneously
• Work cross-functionally on bespoke, custom executions, defining new workflows when necessary
• Deliver cross-platform insights with recommended areas of improvement across multi-platform campaigns including, but not limited to, YouTube, social media, podcasts, and live events.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed