Customer Success Manager (Healthcare)

GS1 US • Ewing, NJ

10d • $90,000 - $110,000 • Hybrid

About The Position

GS1 US is seeking a Customer Success Manager in the Healthcare sector. This role offers the opportunity to make a significant impact on how the world does business within a high-performance, stable, and financially sound company. GS1 US provides a high-quality office environment with modern amenities and a world-class work culture where employee feedback is valued and acted upon. The position offers competitive pay and benefits within a hybrid work model. The company emphasizes its commitment to culture with supporting data and invests in its employees.

Requirements

• Bachelor's degree.
• At least five years of professional experience.
• A minimum of two years in healthcare.
• Working knowledge of the FDA UDI Rule, DSCSA, and the NDC Format Change Rule.
• Customer-focused mindset, with a solutions orientation and appropriate escalation.
• Superb organizational skills, attention to detail, and disciplined follow-through.
• Ability to lead and influence across GS1 US, GS1, and industry associations without direct authority.
• Solid oral, written, and listening skills.
• Working knowledge of, or the ability to quickly learn, GS1 Standards.
• Familiarity with AI tools for research, analysis, and content development.

Nice To Haves

• Credible student of the healthcare supply chain.
• Strong relationship builder.
• Ability to listen to providers, suppliers, and industry associations to understand underlying issues, trends, and standards gaps.
• Approach customer issues with a solutions orientation.
• Superbly organized and disciplined about execution.
• Manage competing priorities.
• Scope and track work.
• Keep stakeholders informed about dependencies before they become surprises.
• Communicate clearly.
• Facilitate working sessions well.
• Get things done across multi-functional areas.
• Supply chain experience.
• Project management experience.
• AI tool experience.

Responsibilities

• Drive adoption of GS1 Standards and GS1 US solutions across the healthcare community.
• Build stakeholder relationships to surface industry issues, standards gaps, and opportunities.
• Own defined deliverables for the community.
• Support industry engagement strategies that drive broader adoption of GS1 Standards and GS1 US solutions in healthcare.
• Identify and escalate industry issues, pain points, regulatory factors, and opportunities that call for standards-based solutions.
• Build and maintain relationships with industry customers, stakeholders, and associations to advance adoption across the supply chain.
• Develop and manage project plans for team strategies, including workgroup critical paths, tracking, and dashboards.
• Facilitate healthcare workgroups and task groups, defining business needs and proposing solutions that extend the use of standards.
• Support delivery of industry training on UDI, DSCSA, and general standards adoption.
• Collaborate with internal teams on the industry strategy.
• Other duties may be assigned.

Benefits

• Great pay
• Health (medical, RX, dental, vision) - effective immediately
• 401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately
• Short and Long Term Disability Coverage
• Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
• Individual Wellness Platform
• Paid Parental Leave
• Generous PTO
• Company Paid Holidays
• LinkedIn Learning
• Tuition Reimbursement
• Kudos (employee recognition and engagement platform)
• Catered Lunches 2x/week on in office days
• Annual employee bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level