Customer Success Manager (Budget)

Euna Solutions • Dunwoody, GA

13d • Hybrid

About The Position

The Customer Success Manager has a strategic and supportive role within Euna Solutions’ Customer Success team and reports to the Manager of Customer Success. The role serves B2B SaaS customers in the public sector, helping them achieve desired outcomes and realize the full value of the product. The manager works with customers to understand their business needs, develop strategies, and build lasting relationships with key stakeholders, while coordinating with cross-functional teams to provide service and support throughout the customer partnership.

The position is hybrid, with three days per week in the Atlanta, Georgia office on Tuesday, Wednesday, and Thursday. The remaining work arrangements depend on the role and manager. Euna Solutions encourages responsible use of AI tools to augment employees’ expertise.

Euna Solutions describes a workplace that supports employee development through budget, mentorship, and opportunities to grow. Employees also receive two additional days off per year through Eunafier Days and up to eight hours annually for philanthropy and community causes.

Requirements

• Bachelor’s degree in business, communications, computer science, or a related field.
• At least 2 years of experience in customer success, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Project management experience, including the ability to manage multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and other relevant software applications.

Responsibilities

• Develop a deep understanding of the B2B SaaS product and its public-sector use cases.
• Lead regular customer meetings and communicate confidently with executives, project managers, business analysts, end users, and other key stakeholders.
• Build relationships with key stakeholders and identify individual and organizational goals to deliver value across customer interactions.
• Design and execute customer success plans that help customers achieve desired outcomes and maximize product value.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to provide exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand product offerings.
• Prepare customer estimates, quotes, and contract amendments, and manage upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential customer-retention risks.
• Request, track, and respond to NPS, CSAT, and implementation surveys.
• Attend and assist with webinars and events, connecting with customers and expanding the customer community.

Benefits

• Two additional days off per year through Eunafier Days, added to long weekends.
• Up to eight hours per year for philanthropy and community causes.
• Development support through budget, mentorship, and opportunities to move into bigger roles.
• Accessible interview process and accommodations upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level