Customer Success Manager (Budget)

Euna Solutions • Atlanta, GA

12d • Hybrid

About The Position

The Customer Success Manager has a strategic and supportive role within Euna Solutions’ Customer Success team and reports to the Manager of Customer Success. The role supports B2B SaaS customers in the public sector, helping them achieve desired outcomes and realize the full value of Euna’s product. The Customer Success Manager works closely with customers to understand their business needs, develop strategies to meet their goals, and build long-lasting relationships with key stakeholders. The role also collaborates with cross-functional teams to ensure customers receive effective service and support throughout their partnership with Euna Solutions.

This is a hybrid position with three days per week in the Atlanta, Georgia office on Tuesday, Wednesday, and Thursday. Euna describes its work model as hybrid, with standard hours on office days; arrangements for the remaining days depend on the role and manager and are discussed during the hiring process.

Euna Solutions encourages employees to use AI tools responsibly to enhance creativity, efficiency, and decision-making. Its workplace emphasizes community involvement, employee development, and opportunities to build relationships across the organization.

Requirements

• Bachelor’s degree in business, communications, computer science, or a related field.
• At least 2 years of experience in customer success, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Project management experience, including the ability to manage multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and other relevant software applications.

Responsibilities

• Develop a deep understanding of the B2B SaaS product and its public-sector use cases.
• Lead regular customer meetings and communicate confidently with executives, project managers, business analysts, end users, and other key stakeholders.
• Build relationships with key stakeholders and identify individual and organizational goals to deliver value across customer communications.
• Design and execute customer success plans that help customers achieve desired outcomes and maximize product value.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to provide exceptional customer service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand product offerings.
• Prepare customer estimates, quotes, and contract amendments, and manage upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential retention risks.
• Request, track, and respond to NPS, CSAT, and implementation surveys.
• Attend and assist with webinars and events, connecting with customers and expanding the customer community.

Benefits

• An extra day attached to a long weekend twice a year (Eunafier Days).
• Up to eight hours per year for employees to spend on causes that matter to them (Philanthropy Time).
• Employee development support through budget, mentorship, and opportunities to move into bigger roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level