Customer Success Manager

Orchard Robotics•Santa Rosa, CA

39d•Hybrid

About The Position

As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before. This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms. We can't promise predictable days, but we'll guarantee excitement, growth, and a real impact on building the future of farming. About the role: As an early employee, you'll receive equity compensation Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout CA and WA) Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium We move fast, and sometimes this means staying late or working weekends Our team is close-knit & highly driven, and while you will report to our Director of Customer Success, you’ll work directly with our CEO and entire team We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed. You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture.

Requirements

Outstanding, customer-centric communication skills.
Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
Ability to effectively communicate technology topics from our engineering team to our customers.
Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state).
Experience working with ERP systems and CRMs (HubSpot, Salesforce).
Ability to coordinate effectively across various stakeholders in large, enterprise organizations.

Responsibilities

Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
Execute and build on our customer training procedures so our customers can learn our technology easily.
Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.