EverHealth -Mid-Market Customer Success Manager, (Remote, US)
About The Position
At EverCommerce, we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.
Requirements
- 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
- Direct experience supporting or delivering an EHR platform
- Strong understanding of EHR, RCM, and healthcare payments workflows
- Proven expertise in escalation management, including executive-level situations
- Strong cross-functional partnership skills and ability to influence without authority
- Technical aptitude and comfort getting deep into workflows and data
- Excellent communication and stakeholder management skills
Nice To Haves
- Background in healthcare billing, claims, or practice operations
- Experience supporting mid-market healthcare organizations
- Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
- Salesforce and Customer Success tooling experience
Responsibilities
- Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
- Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
- Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
- Drive adoption and optimization tied to measurable business and financial outcomes
- Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
- Proactively identify risk and implement mitigation plans
- Lead Business Reviews focused on usage, workflow efficiency, and financial performance
- Identify and manage renewal and expansion opportunities
- Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
