Customer Success Manager

Trimble Inc.•Princeton, NJ

10d•$74,900 - $103,200•Onsite

About The Position

Empower Global Logistics as our Next Customer Success Manager! Do you love working with customers and want to play a role in helping them experience high levels of success? Trimble Transportation is looking for a passionate problem-solver to join our team! In this role, you will ensure high satisfaction and successful engagement with our products, driving retention and growth while building strong, long-term partnerships that directly impact how the world moves freight. About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs. What Makes This Role Great: In this role, you will be the primary architect of the customer journey, directly influencing the digital transformation of the transportation industry. You’ll have the unique opportunity to act as a strategic consultant for Executive and C-Level teams, turning complex business challenges into success stories and shaping the future of global supply chains.

Requirements

5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth.
Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams.
Ability to manage competing priorities and document complex client strategies with high attention to detail.
Proficient in Google Suite and Salesforce to manage customer data and internal collaboration.
Bachelor’s Degree or equivalent professional experience.

Nice To Haves

Industry-recognized Customer Success certification.
Experience utilizing Customer Success platforms such as Gainsight or Totango.
Practical understanding of transportation and logistics best practices.
Formal project management experience or data modeling/predictive analytics skills.

Responsibilities

Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite.
Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities.
Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success.
Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals.