Customer Success Manager

IconicCare • Minneapolis, MN

11h • Onsite

About The Position

The role involves owning the Minneapolis Twin Cities metro territory. The primary responsibility is to visit skilled nursing facilities, build relationships with Administrators and Directors of Nursing, and schedule alignment calls with Dr. Morris and the Director of Revenue Operations. The role does not require a clinical background as Dr. Morris handles clinical discussions. The focus is on building trust within facilities and securing meetings. Regular visits to the same buildings are expected, fostering strong relationships with facility staff. The company provides a service that is in high demand, making the role less about selling and more about partnering with facilities to meet patient care needs. The goal is to be perceived as part of the clinical care team, not a marketer. Building rapport and gaining access to key personnel is generally straightforward due to the demand for the service.

Requirements

• Reliable vehicle and valid driver's license.
• Able to pass a background check and meet facility visitor requirements.
• A professional, trustworthy, kind presence in a healthcare setting.
• Learn quickly and be incredibly friendly/personable.
• Good at following a system, keeping notes, and making friends.

Nice To Haves

• Not a marketing rep from wound care, therapy, hospice, or other SNF vendor companies.

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs.
• Set up alignment calls with both the Administrator and the DON attending.
• Log every visit and meeting in HubSpot.
• Keep a clean pipeline so every booked call is ready for a smooth handoff.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Mileage & Travel reimbursed at company rate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed