Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Cigna Healthcare • Washington, DC

4d • $64,100 - $106,900 • Remote

About The Position

Join Verity Solutions as a Customer Success Manager on the Pharmacy Team where you will drive client performance, optimize program outcomes, and build lasting partnerships. In this role, you will combine data-driven insights, operational expertise, and consultative relationship management to help clients maximize savings, maintain compliance, and achieve long-term success.

Requirements

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
• Strong verbal and written communication skills, including the ability to manage complex client conversations.
• Demonstrated ability to analyze data and troubleshoot issues.
• Proficiency with Microsoft Office tools, especially Excel.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Strong customer focus with proactive problem-solving skills.

Nice To Haves

• Bachelor’s degree (preferred, not required).
• Experience working in pharmacy, healthcare, or 340B environments.
• Experience working with financial data, reporting tools, or SaaS platforms.
• Ability to work cross-functionally in a matrixed organization.

Responsibilities

• Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance.
• Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights.
• Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations.
• Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs.
• Identify opportunities for product or service enhancements based on customer feedback and data trends.
• Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance.
• Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues.
• Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations.
• Utilize internal tools and platforms to manage account activity, reporting, and documentation.
• Continuously build product and system expertise to support evolving client and business needs.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree